Recruitment Agent Institute ("we," "us," "our") operates recruitmentagentinstitute.com. This policy explains what personal information we collect, how we use it, and the choices you have. We are based in Queensland, Australia, and serve customers mainly in Australia, the USA, and the UK.
Information We Collect
We collect information you give us directly, such as your name, email address, and phone number — for example, when you fill out a form, book a call, or subscribe to our updates. We also collect any files or messages you choose to send us.
If you decide to purchase one of our services, we take billing details during a booked call. Payments are processed by Stripe and other approved payment partners. We do not collect payment details through our website, and we do not store your full card details.
We also collect some information automatically through cookies and analytics tools when you visit our website (see "Cookies & Analytics" below).
How We Use Information
We use your information to provide our services, respond to your enquiries, process payments, send you updates and marketing you've opted into, improve our website, and meet our legal obligations. We don't sell your personal information.
Sharing with Service Providers
We share information with trusted service providers who help us run our business. These include payment processors (such as Stripe), our CRM, email/SMS, and booking platform, analytics and advertising tools, and our website hosting provider. These providers only receive the information they need to do their job. Some of them store data outside Australia, including in the United States. We don't share your information with anyone else unless required by law.
Cookies & Analytics
Our website uses cookies and similar analytics and advertising tools to understand how visitors use our site and to support our marketing. You can manage or block cookies through your browser settings, though some parts of the site may not work as well without them.
Marketing Preferences
If you've subscribed to our emails or SMS messages, you can unsubscribe at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or emailing us at [email protected]. We'll process your request promptly.
## Data Security & Retention
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. We keep personal information only as long as we need it for the purposes described above or as required by law, then we securely delete or de-identify it.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you at any time. Just email [email protected] and we'll respond within a reasonable timeframe.
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If you're visiting from the EU, UK, or California, you may have additional rights under local privacy laws — contact us at the same email address to exercise them.
Children's Privacy
Our services are intended for adults. We don't knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we'll delete it.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Significant changes may also be communicated by email.
Contact Us
Recruitment Agent Institute
Queensland, Australia
Email: [email protected]
Website: recruitmentagentinstitute.com
Effective Date: January 7, 2026